Request and lock a withdrawal
The FAQ directs players to open the balance panel, choose Withdrawal, then select the method and amount. To lock a request, open My Account, select Transactions, choose the withdrawal and use Lock. Once locked, that request cannot be cancelled. This is useful when the intention is to remove money from play: cancelling a request would return it to the gaming balance instead. Locking does not bypass verification, change the transfer method or make bank delivery instant. Treat it as a control over cancellation, not as a separate cashout product with different approval rules.
Approval time comes before delivery time
The international FAQ describes processing within 24 hours, then indicative delivery of one to five banking days for bank or card withdrawals and 15 minutes to 24 hours for wallets. These are published ranges, not an unconditional promise for an account awaiting checks. A request approved on one day can still be travelling through the receiving institution afterwards. For a delayed payment, identify which stage it has reached: pending approval, approved or transferred. Ask for a transfer reference once sent. Repeatedly checking the game balance cannot show where a payment is within the banking network.
Country-specific methods and the minimum
The FAQ gives a general €20 minimum, while the payment-options page says methods depend on country and separates deposit from withdrawal tables. Use the cashier's actual withdrawal row for the eligible account; a method appearing under deposits does not establish its payout availability. The payment page also notes possible bank charges. Compare the requested amount with both the method's limit and any external cost. If your balance is below the available threshold, ask support about returning the balance rather than depositing or gambling more solely to make a cashier button usable.
Keep reward currency out of the cash calculation
Rizk Gold cannot be withdrawn, and an active reload can restrict the deposit used to trigger it. Those are different reasons for an amount not appearing as available cash. Compare cash, active bonus and Gold separately before reporting a missing withdrawal balance. A useful support query identifies which component is unexpected and the associated reward, rather than combining all three into one total.
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